Help & Support

We're here to help. Reach out anytime for counseling, peer support, or account assistance.

Emergency

If you or someone else is in immediate danger, call your local emergency number right away.

Crisis resources may vary by region—use local services where available.

Confidential appointments with licensed counselors.

Urgent, confidential support when needing to talk now.

Student-led, non-clinical support and community.

Help with login, bookings, or technical issues.

To change or cancel a booking, reply to the confirmation email or contact counseling services.
Please include name, appointment time, and preferred new time if rescheduling.
Same-day changes may be limited during peak hours.

Your AI chats are private and not shared with counseling staff unless explicit permission is given or required by law for safety concerns.
For safety concerns or imminent risk, seek immediate help through emergency services or the immediate support line.
We protect personal data using industry-standard security controls and strict access policies.

Is my data private?

We’re here to help. Reach out anytime for counseling, peer support, or account assistance.

AI chats are private by default and not visible to counselors or peers, except when sharing is requested or required to address safety risks.

Counseling responses are during business hours; urgent support is available via the Immediate Support Line listed above.

A brief description of the issue, relevant screenshots if applicable, and contact information help resolve requests faster.

This page is for information only and is not a substitute for professional or emergency care.